Agustin_Gomes | 2022-07-05 12:28:15 UTC | #1
Hi everybody,
Is it posible to create a Bookmark (or another type of Annotation) on a Recording while it is in progress, for example as Secure Pause does ? Our client needs its agents to be able to mark specific moments in the recording. I've beeing exploring the Recording API but it requires the recordingid, wich, as far as i know, is not available while recording. The main problem using other approaches (for example Participant data) is to ensure the timemark, or offset, is correct with respect to the recording times.
If it is not possible, it would be a nice feature :grinningfacewithsmilingeyes:
regards !
Agustin_Gomes | 2022-07-07 07:18:21 UTC | #2
Hi, any advice ?
I've been looking the ReST API but didn't find anything related to.
regards !
higginch | 2022-07-18 16:30:35 UTC | #3
There's not currently a way to do this... as you mentioned the recordingId is required and is generated at retain time... might be possible but we'd have to figure out a way to have an annotation made against the conversation as a whole apply to a recording that doesn't exist as of yet (and there might be more than one)
John_Carnell | 2022-07-18 16:32:25 UTC | #4
Hi Agustin,
I would encourage you to open a feature request in our Ideas portal so it can be tracked and voted on.
Thanks, John Carnell Manager, Developer Engagement
system | 2022-08-18 16:33:10 UTC | #5
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