Genesys Cloud - Developer Community!

Ever wanted to use AI to create your Architect Flows! Well I have just released v1 of my Claude Code Plugin to build and test Architect flows!

I'd love to get feedback from the community after using it. I'm trying to build out the whole development life-cycle so you'll be able to: Build, Deploy, Test, Observe and Debug flows. I've been focussing on Building and Testing flows, but would like to start looking into debugging flows.

I've had some great feedback on this before, which I plan on working on. Any more feedback is greatly welcome. This is a talented community!

#Architect
#Integrations
#PlatformSDK

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Lucas Woodward
Winner of Orchestrator of the Year, Developer (2025)

LinkedIn - https://www.linkedin.com/in/lucas-woodward-the-dev
Newsletter - https://makingchatbots.com
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Hey Lucas, 

I love love love this. I would be interested in hearing the community feedback as well. 

Cheers, 

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Cameron
Online Community Manager/Moderator
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I'm curious about the use cases. Great job!!

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Att,
Breno Canyggia Ferreira Marreco
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This is a really interesting project, Lucas!

As someone who works with Architect on a daily basis, I can see a lot of value in using AI not only to generate new flows, but also to review existing ones.

One feature that I think would be especially useful is the ability to analyze a flow and identify potential issues, such as unreachable tasks, missing error handling, inconsistent menu structures, or opportunities to simplify the design before deployment.

I'm looking forward to seeing how the debugging and optimization capabilities evolve. Great work, and thanks for sharing it with the community!

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Fabíola Freitas
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Great job @Lucas Woodward!I will try to test it asap on my test Org!

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Dimitris Lysikatos
Senior Technical Account Manager
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Thank you all,

I realised the other day that I can also use it to create and test flow expressions, which I'll be demonstrating this in a newsletter post I'm writing.

You can ask it to create an expression, and if you ask it to create it in a Digital Bot flow then it can also run its own tests against the expression and look for edge-cases.

This is a screenshot of the tests it had just run against an expression I asked it to write for extracting a property from a JSON response (defensively):

@Dimitris Lysikatos would love to know how you get on, any feedback is more than welcome.

@Fabíola Freitas I'm currently in the process of building out its ability to understand flows, with the aim of allowing it to use this understanding to debug/optimise them - so watch this space 🥳

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Lucas Woodward
Winner of Orchestrator of the Year, Developer (2025)

LinkedIn - https://www.linkedin.com/in/lucas-woodward-the-dev
Newsletter - https://makingchatbots.com
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Original Message:
Sent: 06-29-2026 09:31
From: Dimitris Lysikatos
Subject: Create Architect Flows with AI (Claude Code)

Great job @Lucas Woodward!I will try to test it asap on my test Org!

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Dimitris Lysikatos
Senior Technical Account Manager
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Interesting thread. Following...

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Matheus Mendonca
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Interested in learning/creating flows with AI.

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Rohit Yadav
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Hey @Rohit Yadav,

I wrote a newsletter post about how to use this. Hopefully it helps you: 

https://makingchatbots.com/p/building-architect-flows-with-claude

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Lucas Woodward
Winner of Orchestrator of the Year, Developer (2025)

LinkedIn - https://www.linkedin.com/in/lucas-woodward-the-dev
Newsletter - https://makingchatbots.com
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Original Message:
Sent: 07-12-2026 21:34
From: Rohit Yadav
Subject: Create Architect Flows with AI (Claude Code)

Interested in learning/creating flows with AI.

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Rohit Yadav
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Hi Lucas

Thank you for sharing this, much appreciated.

I tested this in my Dev environment and it works perfect.

Regards

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Stephan Taljaard
EMBEDIT s.r.o
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Hey, thanks for trying it out @Stephan Taljaard!

Next I am hoping to add functionality to diagnose issues with existing flows (progress is being made). I suspect more people will find this useful, as creating flows using AI is a big paradigm shift.

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Lucas Woodward
Winner of Orchestrator of the Year, Developer (2025)

LinkedIn - https://www.linkedin.com/in/lucas-woodward-the-dev
Newsletter - https://makingchatbots.com
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Original Message:
Sent: 07-23-2026 11:03
From: Stephan Taljaard
Subject: Create Architect Flows with AI (Claude Code)

Hi Lucas

Thank you for sharing this, much appreciated.

I tested this in my Dev environment and it works perfect.

Regards

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Stephan Taljaard
EMBEDIT s.r.o
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Hey @Lucas Woodward

Yeah I saw your post in LinkedIn, definitely keeping an eye on it.  Thank you for sharing this with us, much appreciated.

Regards

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Stephan Taljaard
EMBEDIT s.r.o
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Original Message:
Sent: 07-23-2026 11:27
From: Lucas Woodward
Subject: Create Architect Flows with AI (Claude Code)

Hey, thanks for trying it out @Stephan Taljaard!

Next I am hoping to add functionality to diagnose issues with existing flows (progress is being made). I suspect more people will find this useful, as creating flows using AI is a big paradigm shift.

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Lucas Woodward
Winner of Orchestrator of the Year, Developer (2025)

LinkedIn - https://www.linkedin.com/in/lucas-woodward-the-dev
Newsletter - https://makingchatbots.com
------------------------------


Original Message:
Sent: 07-23-2026 11:03
From: Stephan Taljaard
Subject: Create Architect Flows with AI (Claude Code)

Hi Lucas

Thank you for sharing this, much appreciated.

I tested this in my Dev environment and it works perfect.

Regards

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Stephan Taljaard
EMBEDIT s.r.o
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Thanks @Lucas Woodward for sharing. Really useful and something to experiment in our environments.

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Xavier Mateu
Senior System Analyst
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Let me know how you get on. Always happy getting feedback 😀

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Lucas Woodward
Winner of Orchestrator of the Year, Developer (2025)

LinkedIn - https://www.linkedin.com/in/lucas-woodward-the-dev
Newsletter - https://makingchatbots.com
------------------------------

Original Message:
Sent: 07-23-2026 11:13
From: Xavier Mateu
Subject: Create Architect Flows with AI (Claude Code)

Thanks @Lucas Woodward for sharing. Really useful and something to experiment in our environments.

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Xavier Mateu
Senior System Analyst
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Thanks @Lucas Woodward, for what you shared; it is actually very useful for me.

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Cesar
INDRA COLOMBIA
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Original Message:
Sent: 07-23-2026 11:31
From: Lucas Woodward
Subject: Create Architect Flows with AI (Claude Code)

Let me know how you get on. Always happy getting feedback 😀

------------------------------
Lucas Woodward
Winner of Orchestrator of the Year, Developer (2025)

LinkedIn - https://www.linkedin.com/in/lucas-woodward-the-dev
Newsletter - https://makingchatbots.com
------------------------------


Original Message:
Sent: 07-23-2026 11:13
From: Xavier Mateu
Subject: Create Architect Flows with AI (Claude Code)

Thanks @Lucas Woodward for sharing. Really useful and something to experiment in our environments.

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Xavier Mateu
Senior System Analyst
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This is great, thanks for sharing!

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Alvin Manlapig

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Hi @Lucas Woodward!

I really liked this topic.

I'll test it out as soon as possible and follow this forum.

Thanks for sharing.

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Juliano Fernandes Mendes Pimentel De Paiva
Genesys Analyst
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This is really interesting! Using AI to build and test Architect flows could make the development process much faster and more practical. I'm especially looking forward to seeing how this could help troubleshoot flows using the execution history and identify where things went wrong. Great work!

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Italo
Miracloud Technical Support Engineer
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This is really cool, thanks Lucas!

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Philip
NA
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Lucas

I have been creating flow using Claude with great results.  Looking at Call Flow Analysis with Claude and Creating Training Docs.  

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Alex
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When configuring Genesys Cloud using Claude, are there any security concerns we should take into account? Or are there things we should avoid?

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MinHyuk
na
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Thank you all for the kind words, I'm glad this is proving of some use. I find myself relying on it on a daily basis now.

@MinHyuk Lee From a security perspective I have done my best to ensure it is as secure as possible. This is what I have done:

Intercepted the Genesys's Architect SDK console output

Genesys's Architect SDK, which prints credentials to the console. I run the script using Architect SDK as a separate process and intercept all logs. This means I prevent the credentials getting to Claude Code.

OAuth Credentials for the plugin are managed by Claude's CLI, not my plugin

I intentionally leaned on Claude's own credential management for plugins so it can handle the storage of them in your local keychain.

Tooling is kept relevant to Architect

The plugin and tooling is designed specifically for Architect related activities. This means the scope of your OAuth Client's permissions can be kept small and focused only on Architect related tasks.

If anyone can think of other ways to improve the security of the plugin then I am always open to suggestions.

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Lucas Woodward
Winner of Orchestrator of the Year, Developer (2025)

LinkedIn - https://www.linkedin.com/in/lucas-woodward-the-dev
Newsletter - https://makingchatbots.com
------------------------------

Original Message:
Sent: 09-26-2026 14:14
From: MinHyuk Lee
Subject: Create Architect Flows with AI (Claude Code)

When configuring Genesys Cloud using Claude, are there any security concerns we should take into account? Or are there things we should avoid?

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MinHyuk
na
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