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  • 1.  Create Call Back from Architect with language passed

    Posted 07-03-2019 02:18
    No replies, thread closed.
    Dear community,

    we are currently facing an issue when implementing a CallBack scenario.

    When creating a call back with the create call back action in architect there's no way to specify a Language.
    The problem is that we try to push the call back on a  queue but in that queue we have agent with different language.

    I know that via the API create call back there's a field for the language but is there a way to do it without having to call the api?

    Thanks in advance for your answer.

    Kind regards,

    Nathan.
    #ArchitectureandDesign

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    Nathan
    AXA Belgium S.A.
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  • 2.  RE: Create Call Back from Architect with language passed

    Posted 07-08-2019 11:32
    No replies, thread closed.
    If you do a transfer to ACD (which allows you to set a language skill) and create the callback in the in-queue flow, the skills should be respected when the callback is assigned to an agent.

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    Melissa Bailey
    Genesys - Employees
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    Original Message


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