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Create callbacks via API - limits

  • 1.  Create callbacks via API - limits

    Posted 06-05-2025 19:21

    Daniel_Ondiviela | 2021-09-08 12:01:57 UTC | #1

    Hi, one customer wants to create callbacks via API, but in batches (hundreds or thousands at the same time). What's the API limit that applies for this endpoint ( /api/v2/conversations/callbacks)? Can they for example call this endpoint 10000 times in a short period of time?

    Thanks

    PD: is there any other endpoint to create multiple callbacks at once?

    anon11147534 | 2021-09-09 08:49:30 UTC | #2

    Hi Daniel,

    Rate limits are applied for all Genesys Cloud API endpoints. I would recommend having a read up on Rate Limits and following the best practices outlined there.

    I'm not aware of any bulk endpoints for creating callbacks. The Genesys Cloud Ideas Portal can be used to create feature requests.

    Daniel_Ondiviela | 2021-09-09 15:45:10 UTC | #3

    Hi Ronan, thank you for your reply. I have had a look at that rate limits article and not clear at all about what exact limits apply to /api/v2/conversations/callbacks. The article is too generic. I cannot find any exact limit for that endpoint here either:

    https://developer.genesys.cloud/api/rest/v2/conversations/

    anon11147534 | 2021-09-09 15:55:20 UTC | #4

    It's impossible to know the exact rate limit applied to that endpoint. There are numerous limiters that are applied in a variety of ways in different services across the platform. Many of these rates aren't advertised and all are subject to change at any time for any reason (i.e platform stability). The primary reason many of them aren't documented is that there's no way for an external application to monitor its standing with the individual limiters. There are a good number of limits documented in the Limits documentation, but please take note that the content on that page is not an exhaustive list and limits exist that are not documented on that page. The standard API rate limit is 300 requests per minute so I would assume that limit applies to this endpoint in the absence of any information to the contrary.

    Daniel_Ondiviela | 2021-09-09 16:09:56 UTC | #5

    Thanks again, Ronan

    system | 2021-10-10 16:10:29 UTC | #6

    This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 11949



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