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  • 1.  create data action using /api/v2/conversations/{conversationId} to use the outputs a workflow

    Posted 10-10-2024 09:41
    No replies, thread closed.

    hello

    we have a problem creating a data action using /api/v2/conversations/{conversationId}

    we have the conversationId as input.

    we need as output 2 participant data from script. we have this data at "participants.attributes.NumLocalizador" and "participants.attributes.HotelReserva".

    if we see at the response all the json, we can see this values, but we need them in a workflow (to send them to Salesforce) as variables, and we can take them.

    at the response we have tried to do the next one without a good solution:


    {
      "translationMap": {
        "Localizador":  "$.participants[0].attributes.NumLocalizador",
        "Hotel":"$.participants[0].attributes.HotelReserva""
        
      },
      "translationMapDefaults": {},
       "successTemplate": {"${NumLocalizador}": "${Localizador}","${HotelReserva}": "${Hotel}"     
         
       }
    }

    where ${NumLocalizador} and ${HotelReserva} are our 2 outputs at contracts.

    what is wrong? we do not know how to create it.

    thank you


    #API/Integrations

    ------------------------------
    Micaela Garcia
    Weber Solutions SL.
    ------------------------------


  • 2.  RE: create data action using /api/v2/conversations/{conversationId} to use the outputs a workflow

    Posted 10-10-2024 10:04
    No replies, thread closed.

    Hello Micaela,

    It depends where the Participant Data is set.

    If it's set in the incoming flow in Architect you should be able to get them using the Get Conversation Data action in Architect leaving Participant ID empty.

    If they are set by another participant you need to modify you translationMap to look through all participants, something like

    "translationMap": {
    "Localizador": "$.participants[*].attributes.NumLocalizador",
    "Hotel":"$.participants[*].attributes.HotelReserva""
}



    ------------------------------
    Jan Heinonen
    Contact Center Specialist
    GlobalConnect AB
    ------------------------------



  • 3.  RE: create data action using /api/v2/conversations/{conversationId} to use the outputs a workflow

    Posted 10-10-2024 10:22
    No replies, thread closed.

    Hello Jan

    we have here a part of the json:


    {
      "participants.calls.other.nameRaw": [
        [
          ""
        ],
        [
          "Sercotel Hoteles"
        ]
      ],
      "participants.attributes.NumLocalizador": [
        "test localizador mica",
        null
      ],
      "participants.wrapup.name": [
        "21 NP Test",
        null
      ],
      "participants.name": [
        "Micaela Garcia",
        "Mobile Number, Spain"
      ],

      "participants.attributes.HotelReserva": [
        "Hotel mica",
        null
      ],

      "selfUri": "/api/v2/conversations/775b******e24df"

    }

    so we donot know where the participant data is set and how much are there.

    thank you



    ------------------------------
    Micaela Garcia
    Weber Solutions SL.
    ------------------------------

    Original Message


  • 4.  RE: create data action using /api/v2/conversations/{conversationId} to use the outputs a workflow

    Posted 10-23-2024 11:12
    No replies, thread closed.

    Hello Micaela, 

    Did you find a solution for this? 

    Cheers,



    ------------------------------
    Cam
    Online Community Manager/Moderator
    ------------------------------

    Original Message


  • 5.  RE: create data action using /api/v2/conversations/{conversationId} to use the outputs a workflow
    Best Answer

    Posted 10-26-2024 18:44
    Edited by Jason Kleitz 10-28-2024 08:35
    No replies, thread closed.

    There is a syntax error on the success template.

    Try something like this:

    {
  "translationMap": {
    "Localizador":  "$.participants[0].attributes.NumLocalizador",
    "Hotel":" $.participants[0].attributes.HotelReserva""
    
  },
  "translationMapDefaults": {},
   "successTemplate":  "{\"Localizador\": ${Localizador},\"Hotel\": ${Hotel}}" 
}



    ------------------------------
    Paulo Mesquita
    Solutions Consultant
    ------------------------------

    Original Message


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