Payal_Sharma1 | 2024-01-08 06:05:31 UTC | #1
Hi,
I want to create a trigger for Speech Analytics, when an agent is having a conversation with the customer then either based on the sentimental score or based on the negative phrase a trigger should be generated and alert their respective supervisor. In genesys I am just getting following options and cannot find any topic name for transcript :-
- v2.users.{id}.activity
- v2.detail.events.conversation.{id}.acd.end
- v2.detail.events.conversation.{id}.acd.start
- v2.detail.events.conversation.{id}.acw
- v2.detail.events.conversation.{id}.wrapup
- v2.detail.events.conversation.{id}.attributes
- v2.detail.events.conversation.{id}.customer.end
- v2.detail.events.conversation.{id}.customer.start
- v2.detail.events.conversation.{id}.outbound
- v2.detail.events.conversation.{id}.user.end
- v2.detail.events.conversation.{id}.user.start
- v2.detail.events.conversation.{id}.voicemail.end
- v2.detail.events.conversation.{id}.voicemail.start
- v2.quality.evaluations
Please help me on how can I create the trigger for above requirement.
Regards, Payal
Jason_Mathison | 2024-01-09 17:54:01 UTC | #2
Triggers have to be created by Genesys. Please submit your use case to: genesyscloud.ideas.aha.io
--Jason
system | 2024-02-08 17:54:42 UTC | #3
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