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Creating a work plan outside the 7-day week

  • 1.  Creating a work plan outside the 7-day week

    Posted 2 hours ago
    Edited by Dawood Ahmad 2 hours ago

    Hi all,

    I'm trying to create a work plan that allows agents to work on a 4-on 4-off schedule but I cannot figure out what settings to change that would let me do it. I've created a work plan with four shifts, all days selected as possible and optional, but I'm not sure where to go from here. Can someone please advise me? Thank you!


    #TimeOff,AbsenceManagement
    #WFMConfiguration,BestPractices
    #GeneralQuestion

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