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  • 1.  Creating a work plan outside the 7-day week

    Posted 5 days ago
    Edited by Dawood Ahmad 5 days ago

    Hi all,

    I'm trying to create a work plan that allows agents to work on a 4-on 4-off schedule but I cannot figure out what settings to change that would let me do it. I've created a work plan with four shifts, all days selected as possible and optional, but I'm not sure where to go from here. Can someone please advise me? Thank you!


    #TimeOff,AbsenceManagement
    #WFMConfiguration,BestPractices
    #GeneralQuestion

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  • 2.  RE: Creating a work plan outside the 7-day week
    Best Answer

    Posted 5 days ago

    Hi Ahmad
    I'm not sure i've understand the Question anyway:

    Since a working plan can only cover 7 days, a 4‑on/4‑off pattern requires 8 different weekly "work plans". These plans must then be linked together in a "work plan rotation" so the 8‑day cycle can repeat and realign with the calendar after 8 weeks.

    Regards 
    Gian Franco


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    Gian Franco Miccoli
    WFM
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    Original Message


  • 3.  RE: Creating a work plan outside the 7-day week

    Posted 5 days ago

    Hi Gian,
    Thank you for responding - this will definitely work, I was just wondering if there was any other easier way to do it than creating a large number of work plans.

    Best,
    Dawood



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    Dawood Ahmad
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    Original Message


  • 4.  RE: Creating a work plan outside the 7-day week

    Posted 5 days ago

    😞  No, this is the only way, but it's a kind of copy & paste. It's only a one‑time workload

    Reg

    GF



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    Gian Franco Miccoli
    WFM
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    Original Message


  • 5.  RE: Creating a work plan outside the 7-day week

    Posted 5 days ago

    Hi Dawood,

    In Genesys WFM the limitation isn't really the work plan, but the fact that all schedules are ultimately anchored to a fixed 7‑day calendar week. Because of that, work plans can't natively "slide" across weeks to form an 8‑day cycle on their own.

    An alternative approach some teams use is:

    • Keep a standard 7‑day work plan (for example, 4 working days + 3 off), and
    • Use multiple agents groups or staggered schedule start dates so that agents naturally fall into different phases of the 4‑on/4‑off pattern when schedules are generated.

    This doesn't create a true 8‑day rolling plan, but it allows you to operationally achieve the pattern once schedules are published. From a WFM perspective, the 4‑on/4‑off logic is enforced at the schedule level, not the work plan definition itself.

    If strict adherence to an 8‑day cycle is mandatory, then it becomes more of a scheduling strategy constraint than something configurable directly in a single work plan.

    Hope that helps clarify the boundary between work plans and schedules.



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    Cesar Padilla
    INDRA COLOMBIA
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    Original Message


  • 6.  RE: Creating a work plan outside the 7-day week

    Posted 4 days ago

    Hi,

    A 4-on / 4-off schedule in Genesys WFM is not configured directly in the work plan alone - that's why it's not behaving as expected.

    Work plans define the possible shifts and rules, but the actual pattern (like 4-on / 4-off) is controlled by the rotation.

    To achieve this, you'll need to:

    1. Create a work plan with your valid shifts (which you've already done).

    2. Create a rotation that follows a 4 days ON / 4 days OFF pattern.

      • For example:

        • Days 1–4: working days (with shifts)

        • Days 5–8: days off

    3. Assign this rotation when generating schedules.

    A couple of key points:

    • Setting all days as "optional" in the work plan won't enforce the pattern

    • The rotation is what actually drives the sequence of work vs. days off

    • Make sure your rotation length is 8 days to match the 4-on / 4-off cycle

    Once the rotation is set correctly, the schedule generation should follow that pattern.

    Hope that helps!



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    David Betoni
    Principal PS Consultant
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    Original Message


  • 7.  RE: Creating a work plan outside the 7-day week

    Posted 4 days ago

    Hi @Dawood Ahmad, 
    As the others have said, if you are looking for a strict 4 on 4 off rotation, then an 8-week Work Plan Rotation is the only way to achieve this.

    If you are looking for a flexible schedule that is capped at a 4-day working week and has no more than 4 consecutive work days. You can utilise the constraints in the Work Plan details:

    • Maximum Scheduled days per week
    • Maximum Consecutive Scheduled days

    Paul



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    Paul Wood
    WFM Product Manager
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    Original Message


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