Michael.Shrall | 2019-05-22 13:37:49 UTC | #1
What is the easiest way to have Dialer Contacts tied to a specific user such that a specific user is the only one who has the ability to make this call? Think in terms of a personalized call list underneath a call list for and outbound telesales rep to work their pipeline.
tim.smith | 2019-05-22 16:53:22 UTC | #2
General product configuration questions are better suited for the PureCloud Community Forum or opening a case with PureCloud Care.
Michael.Shrall | 2019-05-22 18:04:03 UTC | #3
I was specifically asking about how to accomplish this using APIs. Still appropriate for Community Forum?
tim.smith | 2019-05-22 20:35:10 UTC | #4
How contacts are chosen comes down to campaign configuration, which you can do using the campaign resources in the Outbound APIs. The conceptual question of how to configure a campaign to achieve a particular goal is more appropriate for the community forum because the answer to that type of question is independent of whether you're using the APIs or the UI to set the configuration. FWIW, I'm not aware of any feature that would allow agent-specific outbound contacts, but I'm also not an expert in campaign configuration and administration.
Generally speaking, you can add contacts to a contact list using POST /api/v2/outbound/contactlists/{contactListId}/contacts.
system | 2019-06-22 20:35:10 UTC | #5
This topic was automatically closed 31 days after the last reply. New replies are no longer allowed.
This post was migrated from the old Developer Forum.
ref: 5213