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  • 1.  Credential types for the web services data actions integration

    Posted 11-23-2022 15:48
    can I consume an API from Genesys Cloud with a Implicit authentication type?
    #Integrations

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    Juan Ayala
    Promotora Kranon S.A. de C.V.
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  • 2.  RE: Credential types for the web services data actions integration

    Posted 11-24-2022 18:33
    Yes, this is the way that the OAuth 2.0 works with data actions and integrations in Genesis cloud. You define the OAuth components such as client name and client ID, and then the data action will use that integration to grab a token and use the token when it processes the data action.

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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  • 3.  RE: Credential types for the web services data actions integration

    Posted 8 days ago

    Hi @Robert Wakefield-Carl

    How do you manage rotation of appId and Secret web services data actions integration? 



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    Vincent Sabolboro
    ATB Financial
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  • 4.  RE: Credential types for the web services data actions integration

    Posted 8 days ago

    You can't natively.  What I ususally do in this case is run one data action to get the appID and then another to supply it in the second data action.  Now, if you have a set rotation schedule, you could store that appID in a data table and refresh it on that same schedule by looking at the day and time before running the first one.  



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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  • 5.  RE: Credential types for the web services data actions integration

    Posted 8 days ago

    @Robert Wakefield-Carl, thank you for providing possible solution. I will test the db option. 



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    Vincent Sabolboro
    ATB Financial
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  • 6.  RE: Credential types for the web services data actions integration

    Posted 8 days ago

    Great solution, thank you for sharing!

    Att,



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    Breno Canyggia Ferreira Marreco
    https://www.linkedin.com/in/brenocfm-40b62182/
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