Genesys Cloud - Main

hard to believe I would like to see something un-masked, but when we had on prem chat, the agent would request CC number from client so they could post in our system.  However, now that we have launched messenger, if the customer types in CC, it gets masked to both agent and customer automatically.  We are working with 3rd party to implement a secure pay, but won't be ready for a couple months.  so, in meantime, we are trying to take manual payments.  any thoughts?

#ConversationalAI(Bots,AgentAssist,etc.)
#DigitalChannels

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Clayton Curtis
Enova Online Services, Inc.
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Indeed, that is a feature! As Genesys Cloud is a PCI compliant platform, we don't allow ingestion of Credit Card numbers, these will be masked by the API service, so that it is never stored or visible in message transcripts. Your use-case will require 3rd party secure pay solution.

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Angelo Cicchitto
Genesys - Employees
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