Genesys Cloud - Main

Hello,

I have another question, is it possible for the CRM to automatically open in Focus Mode on a large screen after an incoming call? From what I've seen, everywhere it says that it`s impossible, but maybe someone has experience with opening directly in Focus Mode.

#Omni-ChannelDesktop/UserInterface

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Beka
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Hi Beka,

It doesn't look like it is possible currently and Agents have to select Focus Mode manually: Activate focus mode

Maybe others in the community can give feedback on if they have found a way to automate this.

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Sam Jillard
Online Community Manager/Moderator
Genesys - Employees
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