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  • 1.  CRM in Focus Mode

    Posted 3 days ago

    Hello,

    I have another question, is it possible for the CRM to automatically open in Focus Mode on a large screen after an incoming call? From what I've seen, everywhere it says that it`s impossible, but maybe someone has experience with opening directly in Focus Mode.


    #Omni-ChannelDesktop/UserInterface

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    Beka
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  • 2.  RE: CRM in Focus Mode
    Best Answer

    Posted 3 days ago

    Hi Beka,

    It doesn't look like it is possible currently and Agents have to select Focus Mode manually: Activate focus mode

    Maybe others in the community can give feedback on if they have found a way to automate this.



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    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
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    Original Message


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