edenmitchell | 2019-11-30 07:02:14 UTC | #1
Hi there,
I have noticed that cross site cookies are not working in the Purecloud Windows desktop app. We have been trying to figure out how to enable cross site cookies in the desktop app but have had no luck. Is there a way to enable cross site cookies or would we need to use the browser version of PureCloud to utilize cross site cookies?
Thanks
tim.smith | 2019-12-02 15:24:28 UTC | #2
General configuration and product questions are best suited for the PureCloud Community Forum or opening a case with PureCloud Care. This forum is specific to customizations and API usage.
Jacou | 2019-12-10 17:21:44 UTC | #3
Hi Eden, we were having the same issue. Appears that Purecloud Desktop app is built on top of Chromium and they have the "use experimental feature" flag set to on by default (you can't turn it off yourself in the purecloud desktop app). You can most likely reproduce the same issue by running purecloud straight in Chromium browser and have the experimental features on. You won't be able to have your cookie work with cross site. However once you turn this off, your cookie will work. You can also go straight in the chrome//flags setting and disable the "SameSite by default cookies".
This being said, chrome and others will start enforcing the SameSite rules in Feb 2020. So although the above will work, once Chrome and all other browser enforce the rules, your cross site cookies will not work if you don't specify them as SameSite=None in your headers. If you don't specify it, the Desktop app (chromium) treats them as SameSite=lax and won't work for you. Good luck.
edenmitchell | 2019-12-11 04:33:14 UTC | #4
Thanks Jacou,
I opened a case with PureCloud Care and have been advised that this behaviour is not intended in the Desktop App and they will be releasing a fix for this soon - so cross site cookies should be supported in an upcoming fix.
We will be updating our cookies to comply with the upcoming Chrome update, since we rely on cross site cookies whether PureCloud is run in browser or in the Desktop app - thanks for the heads up!
edenmitchell | 2019-12-12 14:17:12 UTC | #5
Hi Jacou - as of today the windows desktop app now writes cross site cookies correctly. I updated to the latest version of the windows app today and it seems to be working perfectly :)
system | 2020-01-12 14:24:48 UTC | #6
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This post was migrated from the old Developer Forum.
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