Genesys Cloud - Main

I would love to hear how some are collecting open ended feedback via customer satisfaction surveys.  We're currently capturing feedback two questions, one is regarding the customer's most recent phone experience (rate 1-5) and one is open ended to give feedback on the experience overall.  As far as I know there's no way to view this feedback outside of pulling up one interaction at a time, which isn't feasible.  Ideally we could build a dashboard or at the very least be able to export the transcription with the customer's feedback.

Thanks in advance for any suggestions / best practices!

#PerformanceViews

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Mike Nahass
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Hi Michael,

At the moment it would need to be done individually, but you could also use the API: GET /api/v2/quality/conversations/{conversationId}/surveys to get this information.

There is an Idea on the Genesys Cloud Product Ideas Lab: Views: Survey - View of Post-Call Survey Responses at question level for each response - and ability to export that would be good to add your vote and use case.

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Sam Jillard
Online Community Manager/Moderator
Genesys - Employees
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