Genesys Cloud - Main

Hi Michael,

I noticed that you mentioned exporting to Excel. Is that something that would help you?
Because if that's the case I believe you can achieve this.
Participant Data are exported to Excel (On D-1 I believe), so if you add the open-ended responses from the survey to a participant data you can then export that to Excel on the "Interactions View" reporting.

Also, I believe Genesys is developing a solution currently that in the future would help in your scenario. I'm not entirely sure, but there is this new feature called "Conversation Attributes", that I recall would eventually be included to reporting views.

The Conversation Attributes themselves are already available (So in theory you can create a new attribute, and add the survey response from each conversation there, etc.), and eventually this information will be available in reportings (At least that's what I remember reading a few months back.... I'm not sure if that's still the plan or how far we are from that being fully released, etc.)

To complete Jabur's answer, to download of the participant's data, you need to select that option highlighted in the image below during the export.

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Hi Michael,

I noticed that you mentioned exporting to Excel. Is that something that would help you?
Because if that's the case I believe you can achieve this.
Participant Data are exported to Excel (On D-1 I believe), so if you add the open-ended responses from the survey to a participant data you can then export that to Excel on the "Interactions View" reporting.

Also, I believe Genesys is developing a solution currently that in the future would help in your scenario. I'm not entirely sure, but there is this new feature called "Conversation Attributes", that I recall would eventually be included to reporting views.

The Conversation Attributes themselves are already available (So in theory you can create a new attribute, and add the survey response from each conversation there, etc.), and eventually this information will be available in reportings (At least that's what I remember reading a few months back.... I'm not sure if that's still the plan or how far we are from that being fully released, etc.)

Will it work for external Tags as well ?

To complete Jabur's answer, to download of the participant's data, you need to select that option highlighted in the image below during the export.

-

Hi Michael,

I noticed that you mentioned exporting to Excel. Is that something that would help you?
Because if that's the case I believe you can achieve this.
Participant Data are exported to Excel (On D-1 I believe), so if you add the open-ended responses from the survey to a participant data you can then export that to Excel on the "Interactions View" reporting.

Also, I believe Genesys is developing a solution currently that in the future would help in your scenario. I'm not entirely sure, but there is this new feature called "Conversation Attributes", that I recall would eventually be included to reporting views.

The Conversation Attributes themselves are already available (So in theory you can create a new attribute, and add the survey response from each conversation there, etc.), and eventually this information will be available in reportings (At least that's what I remember reading a few months back.... I'm not sure if that's still the plan or how far we are from that being fully released, etc.)