Genesys Cloud - Main

Last July I posted about the challenge of offering open-ended surveys as there's currently no way to compile this data in Genesys - - it either requires an integration or a ton of manual effort to look into each interaction one at a time (not feasible).  The comment below was shared with me and there have been minimal responses.  I'm wondering if this is on the roadmap yet?  Ideally there would be a dashboard to compile responses, or at least a way to export to excel.  Thanks in advance for the consideration.  

Comment from July 2025:  There is an Idea on the Genesys Cloud Product Ideas Lab: Views: Survey - View of Post-Call Survey Responses at question level for each response - and ability to export

Last July I posted about the challenge of offering open-ended surveys as there's currently no way to compile this data in Genesys - - it either requires an integration or a ton of manual effort to look into each interaction one at a time (not feasible).  The comment below was shared with me and there have been minimal responses.  I'm wondering if this is on the roadmap yet?  Ideally there would be a dashboard to compile responses, or at least a way to export to excel.  Thanks in advance for the consideration.  

Comment from July 2025:  There is an Idea on the Genesys Cloud Product Ideas Lab: Views: Survey - View of Post-Call Survey Responses at question level for each response - and ability to export

Hi Michael,

I noticed that you mentioned exporting to Excel. Is that something that would help you?
Because if that's the case I believe you can achieve this.
Participant Data are exported to Excel (On D-1 I believe), so if you add the open-ended responses from the survey to a participant data you can then export that to Excel on the "Interactions View" reporting.

Also, I believe Genesys is developing a solution currently that in the future would help in your scenario. I'm not entirely sure, but there is this new feature called "Conversation Attributes", that I recall would eventually be included to reporting views.

The Conversation Attributes themselves are already available (So in theory you can create a new attribute, and add the survey response from each conversation there, etc.), and eventually this information will be available in reportings (At least that's what I remember reading a few months back.... I'm not sure if that's still the plan or how far we are from that being fully released, etc.)

Last July I posted about the challenge of offering open-ended surveys as there's currently no way to compile this data in Genesys - - it either requires an integration or a ton of manual effort to look into each interaction one at a time (not feasible).  The comment below was shared with me and there have been minimal responses.  I'm wondering if this is on the roadmap yet?  Ideally there would be a dashboard to compile responses, or at least a way to export to excel.  Thanks in advance for the consideration.  

Comment from July 2025:  There is an Idea on the Genesys Cloud Product Ideas Lab: Views: Survey - View of Post-Call Survey Responses at question level for each response - and ability to export