In this episode of Ctrl + AI Succeed, host Juan Perez sits down with Seamus Dewar one of the minds behind Genesys Copilot to explore how AI can empower, not replace, contact center agents. Discover how Copilot enhances every interaction by delivering real-time guidance, contextual recommendations, and effortless productivity boosts all while keeping the human at the center of the experience.
OnDemand link and password
https://genesys.zoom.us/rec/share/7uEgjDXSurt3WXS-T8iSI5Q1E-iY9LK824SFoRbdNi3nqzRHdDJPAE0bXyFyOv0q.eMCdHMqPxrl_u-Wz
Passcode: @pr%=v82
- What You'll Learn
What Genesys Copilot really is and how it redefines the agent experience
How it works under the hood real-time AI assistance, integrated directly in Genesys Cloud CX
Real-world impact measurable gains in efficiency, accuracy, and satisfaction
What's next a sneak peek at upcoming Copilot features
Part of the CTRL + AI + Succeed series: Shortcuts to Digital & AI Mastery.
#AICopilot(Agent,SupervisorAdmin)------------------------------
Antwuan Rencher
Product Specialist
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