Genesys Cloud - Main

Looking at Outbound more and I've come across this call rule and condition. The Last attempt is a phone number.

Would I assume that GC will review the Phone number pre-call and if called less than 15 min ago it will not dial?

Appreciate the help in advance.

#Outbound

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Neil
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I don't see an action on your screenshot, but whatever you define there it will execute that in pre-call moment if the record matches your condition. So, yeah, 15 minutes ago last attempt? >> execute the action you've defined.

This page explains the conditions: https://help.mypurecloud.com/articles/add-rule/

Maybe worth noting: this will only work for outbound (dialer) calls related to a campaign where you assign this rule to.

Hope this helps.

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Hermina Cosic
Genesys - Employees
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Thanks Hermina! Makes sense. Appreciate the confirmation.

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Neil MacColl
Kerv Experience Limited
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Original Message:
Sent: 08-05-2024 06:48
From: Hermina Cosic
Subject: Curious about this Call Rules and Condition

I don't see an action on your screenshot, but whatever you define there it will execute that in pre-call moment if the record matches your condition. So, yeah, 15 minutes ago last attempt? >> execute the action you've defined.

This page explains the conditions: https://help.mypurecloud.com/articles/add-rule/

Maybe worth noting: this will only work for outbound (dialer) calls related to a campaign where you assign this rule to.

Hope this helps.

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Hermina Cosic
Genesys - Employees
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