Genesys Cloud - Main

We have whisper audio configured for our queues but I am looking for a way to play a different whisper to the agent if an inbound caller makes certain menu prompt selections before entering the queue. I would prefer not to make additional queues just to have a new whisper if possible. Is this something that can be configured in architect?

You can use the Set Whisper Audio Action in the Inbound Call Flow and either set after the menu selection or store the menu option in a string variable and use that as an expression for Text To Speech. Or indeed use a pre-recorded prompt.