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Custom app to perform call controls

  • 1.  Custom app to perform call controls

    Posted 06-05-2025 19:33

    bharath_gowda | 2021-10-04 13:30:12 UTC | #1

    Hi,

    How to create a custom web app to perform all basic call controls? What all the api I need to use? How to make use of WebRTC?

    Thanks

    tim.smith | 2021-10-04 13:34:40 UTC | #2

    bharath_gowda, post:1, topic:12244
    How to create a custom web app to perform all basic call controls?

    First, learn about Authorization and choose the method best suited to your architecture. Then you can find information about the Conversations APIs here: https://developer.genesys.cloud/api/rest/v2/conversations/

    bharath_gowda, post:1, topic:12244
    How to make use of WebRTC?

    You can find information about the WebRTC SDK here: https://developer.genesys.cloud/api/webrtcsdk/

    If you have any specific questions after reviewing the docs and attempting to implement these things, don't hesitate to ask.

    bharath_gowda | 2021-10-04 14:25:35 UTC | #3

    Thanks for the information, It's an angular application I'm developing. Implicit grant is the authorization method. If I'm using WebRTC do I need to use conversation api separately?

    tim.smith | 2021-10-04 14:28:52 UTC | #4

    bharath_gowda, post:3, topic:12244
    If I'm using WebRTC do I need to use conversation api separately?

    Only if you want to perform operations that require using both. The WebRTC SDK can only performs the operations it documents; other functions require using the Platform API.

    bharath_gowda | 2021-10-05 14:38:30 UTC | #5

    Is there any sample application which uses WebRTC?

    system | 2021-11-03 13:30:04 UTC | #6

    This topic was automatically closed after 30 days. New replies are no longer allowed.

    This post was migrated from the old Developer Forum.

    ref: 12244



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