Bhardwaj_Arushi | 2022-11-21 11:28:23 UTC | #1
Hi, I have set the custom attributes using Database.set command under script tags just below the web-messenger deployment code snippet and also I have defined those variables in get-participant data block in inbound message architect flow. Still I am unable to retrieve their values when I use them in send response in message architect flow.
Can someone please help on this? Or is there any specific place where I need to add the Database.set command for it to work.
Angelo_Cicchitto | 2022-11-21 13:17:02 UTC | #2
Hard to comment further at this point, better to raise a ticket with Genesys to help debugging. You could try to use that same command manually, from browser console, just to be sure that there's nothing in the initial page-load that may interfere:
Genesys("command", "Database.set", { messaging: { customAttributes: { myKey: 'value' }}});
Then try to retrieve the myKey attribute with Get Participant Data action and store in local State.MyKey variable.
system | 2022-12-21 13:17:26 UTC | #3
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