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Custom Data Action to get last user ID in a conversation

  • 1.  Custom Data Action to get last user ID in a conversation

    Posted 2 hours ago
      |   view attached

    Hi,

    Does anyone have a working custom data action that fetches the last user ID in a conversation? (eg. when there are multiple agents in an interaction via transfers or other reasons).

    Attaching a working version of this that gets the first agent in a conversation, but have tried multiple times and also raised Care case, we could not get a working version that gets the last agent instead.


    #DataActions

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    John Carlo Labitag
    Platform Improvement Analyst
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