Laurent_VALET | 2019-07-26 17:48:56 UTC | #1
Hello
I'm looking for a solution in order to, using the API, start a custom interaction. The idee is to push an interaction to a specific queue Then the first agent available on the queue can respond the interaction and have access to an information about the interaction answered. My custom interaction in not a call, a sms message. This is an interraction from an external system: it's like an alert.
Is it possible? Is there some code sample about that
Kind regards
tim.smith | 2019-07-26 19:23:59 UTC | #2
There's not actually a generic routable object, but there is Third Party Email and Chat Routing. Those third party "chats" and "emails" aren't real chats or emails; it's a routable object that doesn't present the standard PureCloud chat or email UI. The expectation is that some external app/integration will show the agent the necessary interface to handle the routed third party chat/email.
system | 2019-08-26 19:24:03 UTC | #3
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