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Custom Real-Time Adherence Alerts - Your Solutions?

  • 1.  Custom Real-Time Adherence Alerts - Your Solutions?

    Posted 07-24-2025 11:15

    Hi Everyone! I'm working on improving real-time agent adherence and integrating custom reporting for WEM dashboards. I'm curious - how are you handling custom adherence alerts or real-time agent KPIs beyond the standard WEM dashboards? Any creative approaches or tips from your experiences?


    #Workforce Management

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    Mahyar Ghanbari
    Workforce Planning and Reporting Analyst
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