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  • 1.  Custom substitution in automatic email response

    Posted 02-08-2023 04:23
    No replies, thread closed.
    Hi,
    The recent feature where you can define an email signature response and link it to an email address so that it is automatically inserted when a mail is sent from that address is great.
    However, if that email signature response includes a custom substitution, then the substitution does not happen
    (if the agent uses that same response manually, then it's working).
    This problem renders the feature useless for one of our customers.
    I've been told by Genesys support that this is not a bug and that this is not yet supported.
    The ressource center does not mention any limitation of that sort, and the use of substitutions in that case is described (cf. https://help.mypurecloud.com/articles/add-an-email-signature-response/).
    Did you have the same feedback / experience ?
    Thanks
    #DigitalChannels

    ------------------------------
    Mayeul BRIVET
    SABIO FRANCE SAS
    ------------------------------


  • 2.  RE: Custom substitution in automatic email response

    Posted 02-21-2023 01:16
    No replies, thread closed.

    I would suggest and idea for a course correction or leave a note on the page that the documentation is not correct.  They will research and add necessary verbiage.  



    ------------------------------
    Robert Wakefield-Carl
    TTEC Digital, LLC fka Avtex Solutions, LLC
    Contact Center Innovation Architect
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
    ------------------------------

    Original Message


  • 3.  RE: Custom substitution in automatic email response

    Posted 02-21-2023 05:36
    No replies, thread closed.

    Thanks Robert.

    My ticket with care has been updated saying that Dev is working on a fix.

    Hopefully this will be available soon.

    Thanks



    ------------------------------
    mayeul BRIVET
    SABIO FRANCE SAS
    ------------------------------

    Original Message


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