Hello,
Referencing the recently released Custom Summary Configuration via the Workbench:
Work with advanced custom summaries - Genesys Cloud Resource Center
I'm trying to create a custom prompt or field that will display the 'Next Payment Arrangement' specified by the customer but I would like the date to be able to auto-advance based on what is stated by the customer compared to current date.
Example: Customer states will pay 'next month on the 1st'. (current date is 12/02/25)
Would like the field to show:
Next Payment Arrangement: Customer states will make next payment on 01/01/2026.
I've been able to format the field by including '= MM/DD/YYYY' but cant get it to recognize 'current date', 'system date', 'sysdate' or any derivative thereof.
Would appreciate any assistance and would also appreciate any pointers for the new custom summary that you have found.
#AICopilot(Agent,SupervisorAdmin)------------------------------
James Terry
Contact Center Support Engineer 3
------------------------------