No, only the Accept and Decline. You could have a canned response sent from the agent or read to the caller before they initiate the co-browse session. I added this idea for you: Add optional Ts&Cs before user hits | Genesys Cloud Ideas Portal (aha.io)
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Robert Wakefield-Carl
TTEC Digital, LLC fka Avtex Solutions, LLC
Contact Center Innovation Architect
https://www.Avtex.comhttps://RobertWC.Blogspot.com------------------------------
Original Message:
Sent: 03-06-2023 11:49
From: Xavier Mateu
Subject: Customer acceptance in co-browse
Hello!
Maybe there is the information in the wide Genesys sites but Not found. Do you know if there is anyway where we can add a customer acceptance and conditions clause once customer ask for a co-browse session in web messenger?
Thanks!
#ArchitectureandDesign
#DigitalChannels
#Security
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Xavier Mateu
SAGE GLOBAL SERVICES LIMITED
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