Ekaterina-Romanova | 2025-03-10 11:01:08 UTC | #1
Hello everyone! Can anyone help me, if it is possible somehow to set a customer consent for a recording via an API? One of my clients is trying to have a case, where a conversation is transferred from one channel or system to another and their customers do not need to acknowledge recording consent every time they are transferred by a bot.
Jerome.Saint-Marc | 2025-03-10 13:33:29 UTC | #2
Hello,
No it is not possible to set customer consent via API at this time. There is this Genesys Cloud Idea: Public API support for EnableParticipantRecording
Regards,
system | 2025-04-09 13:34:18 UTC | #3
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