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  • 1.  Customer equal user chat view

    Posted 07-15-2022 16:24
    No replies, thread closed.
    Hi people,

    Would it be possible to have this view that the client has but for the user/Agent? In the interactions part.

    https://help.mypurecloud.com/articles/create-a-widget-for-web-chat/

    Will these updates be available to the agent?
    #Omni-ChannelDesktop/UserInterface

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    Victor Soares
    Coddera
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  • 2.  RE: Customer equal user chat view

    Posted 07-27-2022 15:24
    No replies, thread closed.
    You can do two things - either use Agent Assist to listen to conversations and provide knowledge articles or you can iFrame a chat into a script to use for transactions or FAQ's.  If you are asking, can an agent use chat like a client could, yes, they can just from the website.  I believe you are looking for bots for the agent which can be embedded into a script or even a client-app in the agent interface.

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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