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Currently, we are testing the customer first call back feature for one of the initiatives. It works pretty week but we recently hit a SNAG when testing with the IOS 26 Call Screening Feature. It detects it as voice mail and sends the interaction to voice mail path based on queue settings which is accurate.

I was wondering if there is any way to detect call screening from an actual voice mail so the interaction could be treated differently- as in wait for the call screening to be completed before sending the interaction to a queue.

I did find a post on IOS 26 Media Tier 1 release but did not find any documentation or more details on it - 

https://community.genesys.com/discussion/latest-media-tier-update-re-ios-call-screening-phase-1-support

Hello Shashank!

Let me see if I understand, when you try to connect the client's call, Apple's screening system treats it as a spam call and sends it to voicemail, right?

Hi Lucas,

Thank you for responding.

Yes it is treating the call screening as a voice mail. We have set the voice mail path on the queue to go a flow where we play a message that we will call them back in 30 mins and disconnect the call. But if a human were to answer the call midway they would hear this message and the call would be disconnected which is a bad experience. I would like to know if there is way to detect the call screening so that the interaction could be sent to a queue instead of playing the above message.