Genesys Cloud - Main

Does anyone know if modification to the pacing modifier takes effect immediately on callbacks already in queue or does it affect only new callbacks going into the queue after the pacing modifier is changes?

Thanks,

Amit

Hello Amit,

I believe it would only affect new callbacks going into the queue after the pacing modifier changes. This is because the modifier takes effect when the call back reaches the first position in the queue. 

Cheers, 

Does anyone know if modification to the pacing modifier takes effect immediately on callbacks already in queue or does it affect only new callbacks going into the queue after the pacing modifier is changes?

Thanks,

Amit