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  • 1.  Customer first callback - pacing modifier?

    Posted 02-11-2026 11:39
    No replies, thread closed.

    Does anyone know if modification to the pacing modifier takes effect immediately on callbacks already in queue or does it affect only new callbacks going into the queue after the pacing modifier is changes?

    Thanks,

    Amit


    #Routing(ACD/IVR)

    ------------------------------
    Amit Deepchand
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  • 2.  RE: Customer first callback - pacing modifier?
    Best Answer

    Posted 02-11-2026 13:00
    No replies, thread closed.

    Hello Amit,

    I believe it would only affect new callbacks going into the queue after the pacing modifier changes. This is because the modifier takes effect when the call back reaches the first position in the queue. 

    Cheers, 



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    Cameron
    Online Community Manager/Moderator
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  • 3.  RE: Customer first callback - pacing modifier?

    Posted 02-11-2026 13:04
    No replies, thread closed.

    Thank you!



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    Amit Deepchand
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    Original Message


  • 4.  RE: Customer first callback - pacing modifier?

    Posted 02-12-2026 02:55
    No replies, thread closed.

    also rescheduled (no answer ecc...) are affected



    ------------------------------
    EnricoPreite
    Contact Centre Architect
    Vodafone Italia S.p.A.
    ------------------------------

    Original Message


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