Genesys Cloud - Main

Based on our testing with customer-first callback, passing built-in variable "Call.Language" doesn't seem to work when using "Transfer to Flow". However, when we use custom variables (via Set Participant Data), it works when passing variables from InQueue flow to the Inbound Flow for callback. Wondering if this is by design or not.

#Unsure/Other

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SANJ
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Hi Jonathan,

I cant see why it wouldn't work.  I would recommend raising a case with care with examples to investigate.  But maybe someone else in the community can clarify

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Sam Jillard
Online Community Manager/Moderator
Genesys - Employees
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