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  • 1.  customer input type in "ask for slot"

    Posted 08-30-2024 12:57
    No replies, thread closed.

    HI experts!

    I'm implementing a dialog engine bot flow that asks customer for his personal ID number.

    is there a way to know what the customer used (dtmf or voice) in an ask for slot action?? if not, is there a way /workarround/whatever, to get this information???

    THANKS in ADVANCE!!


    #ConversationalAI(Bots,AgentAssist,etc.)

    ------------------------------
    David Fradejas Tomás
    Sabio Ibérica, S.A.
    ------------------------------


  • 2.  RE: customer input type in "ask for slot"
    Best Answer

    Posted 09-02-2024 11:48
    No replies, thread closed.

    Hi David,

    It doesnt appear that this functionality is available yet.  I did find an idea on the Product Ideas Lab with a similar request: Utterance History - Display additional information for knowledge, digital & voice conversations. I would recommend voting on and adding your use case to the idea.

    Hopefully someone in the community has a suitable workaround.



    ------------------------------
    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
    ------------------------------



  • 3.  RE: customer input type in "ask for slot"

    Posted 09-02-2024 17:46
    No replies, thread closed.

    Hi Sam!! 

    Thanks for your help.

    For reporting purposes, this information is a must for some customers.

    I' ll vote the idea, but is something that should be out of the box...



    ------------------------------
    David Fradejas Tomás
    Sabio Ibérica, S.A.
    ------------------------------

    Original Message


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