Genesys Cloud - Main

I have a user who is getting an error when viewing the Customrr Journeys tab. When the user views the Customer Journeys tab they get a message which states could not load intents at the top of the view.

There is a further message in the top right hand corner of the tab which state intents and when you hover over it states Active intents from the contact

I have checked all of the permissions and they have all of the permissions on the required role. Is there any way that I can remove those "errors" ?.

Hi Richard,

Somebody from the community may be able to add more insight, but the links below might help as a starting point in the meantime:

• About customer intents: https://help.genesys.cloud/articles/about-customer-intents/
• Manage customer intents: https://help.genesys.cloud/articles/manage-customer-intents/
• Manage an intent category: https://help.genesys.cloud/articles/manage-an-intent-category/

These give some background on how Customer Intents are configured and used within Customer Journeys. Since you mentioned this is affecting only one user, it may also be worth comparing that user’s setup and access against another user who can view the tab successfully.

Hope this helps.

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Phaneendra
Technical Solutions Consultant
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