Interested in getting started with Genesys Cloud Agentic Virtual Agent? Join our Customer Success "How to" workshop on July 15th at 11:00 EST / 3:00 GMT
Agentic Virtual Agents – Foundations and First Steps
Join us on this workshop as we help you gain a better understanding of Agentic Virtual Agents using Genesys Cloud's no-code AI Studio platform, powered by Large Action Model (LAM) technology that enables action-oriented AI capable of reasoning between knowledge sources and reliably completing tasks. Participants will see how to configure agent capabilities, tools, knowledge integrations, and guardrails to create conversational virtual agents that improve self-service containment and first contact resolution rates while minimizing AI hallucination risks.
Register here: https://www.genesys.com/events/gcsm-workshop
#ConversationalAI(Bots,VirtualAgent,etc.)------------------------------
Patricia Hourigan
Product Specialist
------------------------------