Genesys Cloud - Main

Hey there!

Is there a way within GC to customize the left sidebar? The idea is to have an icon strictly for call evaluations that need to be completed or reviewed that are easily accessible to agents & management. 

#Unsure/Other

------------------------------
Caitlyn Petrousek
eFinancial, LLC
------------------------------

No, but there is a QM manager and evaluator in the Performance Menu.  Also, there is an inbox for evaluations for the agent and evaluators.  I believe the inbox remembers the tab you last were on, so if there is a red dot on the inbox, just click there and if you were on the evaluations tab, it should return to that tab.

------------------------------
Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
------------------------------