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  • 1.  Customize Knowledge Portal

    Posted 05-16-2025 05:26
    No replies, thread closed.

    Hello. Does someone know how to customize the comment part for knowledge poratl ? 

    This : 

    Thank you

    Catherine 

    #eFAQ #AI #knowledgebase #KnowledgePortal 


    #ConversationalAI(Bots,AgentAssist,etc.)

    ------------------------------
    Catherine DUPIRE
    Customer Success Manager
    NXO FRANCE SASU
    ------------------------------


  • 2.  RE: Customize Knowledge Portal

    Posted 05-16-2025 11:03
    No replies, thread closed.

    Here it is in english for better understanding.

    I would like to customize it. 
    Does someone know how to do that ? 

    Catherine 



    ------------------------------
    Catherine DUPIRE
    Customer Success Manager
    NXO FRANCE SASU
    ------------------------------



  • 3.  RE: Customize Knowledge Portal
    Best Answer

    Posted 06-10-2025 10:14
    No replies, thread closed.

    Hi Catherine,

    Did you manage to resolve this?  I don't think it is possible to customise that window, so it might be worth raising a request via the Genesys Cloud Product Ideas Lab



    ------------------------------
    Sam Jillard
    Online Community Manager/Moderator
    Genesys - Employees
    ------------------------------

    Original Message


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