Genesys Cloud - Main

 View Only

Discussion Thread View
  • 1.  Customize Voicemail body and/or subject

    Posted 12-02-2022 12:42
    Hi Community,
    for internal purposes we are trying to customize the default Architect Voicemail flow, to find a way to be able to insert custom data, in the body or subject of the email that this flow generates to designated recipients.
    Basically: we have an Architect Inbound Voice flow that at some point transfers the call to the Architect Voicemail flow indicating a Group (with some designated users) as the recipient of the voicemail.
    Also we were wondering, since in the Architect Voicemail flow it is possible to insert Participant Data, where will they be viewable? Because among those in the voice interaction that first receives the call and then transfers to the Voicemail, they are not present.

    Thanks to anyone who can help us out.


    Marco Ruzzon
    Indra Italia spa

  • 2.  RE: Customize Voicemail body and/or subject

    Posted 12-05-2022 11:00
    Not a present.  Check out and vote for these:

    Allow for customization (company | Genesys Cloud Ideas Portal (

    Update VM Notification Email Subject Line | Genesys Cloud Ideas Portal (

    More information in the voicemail | Genesys Cloud Ideas Portal (

    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect

Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources