edgars.dudins | 2024-07-01 07:02:05 UTC | #1
Hey, I have read the permissions that Genesys suggests to put for agents as minimum required for functionality, but seems like I can make blind transfers for calls, but not for Experiences (chats). Is there any additional permission I need to put? I cannot find one unfortunately.
edgars.dudins | 2024-07-01 13:32:25 UTC | #2
conversation > communication > Target
this is the missing permission on Genesys that I didn't seem to find anywhere needed for Chat user search in CX Cloud and it seems to work and allows to search for agents.
system | 2024-08-01 13:33:19 UTC | #3
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