Genesys Cloud - Main

Just curious if anybody has gone through the resource centre articles on setting up the CX Cloud for Salesforce integration verbatim to the point of having email, messaging, voice, AI all working?  Going through it there's parts that seem very disjointed to where it's clear parts were put together by different teams with no smooth flowing or consistency between each part and some that seem to assume the person doing it has done it before.  As a whole it doesn't seem to lend itself to helping someone who's coming into it as their first exposure to this type of integration or even to Salesforce in general.

Hey Vaun,

Thank you for that feedback. I understand that some of our documentation may have not have answered all of your questions. I know that we have a skilled team of Technical Writers who maintain the documentation that we have in the Resource Center and are always looking to make sure it is the most helpful resource for you. If you would like to have changes made to the Resource Center articles, we encourage you to utilize the Was this article helpful? feature at the bottom of the pages. If you select No, you are able to leave feedback that will be sent to the team that manages those articles.

Thanks Jason, your writers will be well familiar with me as I do that feedback loop thing quite often :)  I just wondered if maybe in this case it's just me that feels the CX Cloud documentation could be clearer and flow better.  I think the difficulty technical writers can have is if they haven't actually gone through the steps they're documenting and done the integration build or may be relying on multiple sources coming in and trying to compile that into the articles.