Genesys Cloud - UI New Features

 View Only

Sign Up

Back to discussions
Expand all | Collapse all

Dark Mode Option

  • 1.  Dark Mode Option

    Posted 10-03-2025 08:00

    Are there plans to introduce a "Dark mode" option with the new UI in the future? That is an ask we are getting from our end users as we transition them to the new look and feel.



    ------------------------------
    Rich Bartolucci
    Sr. Director, Omnichannel Application Development
    Travelers Insurance
    ------------------------------


  • 2.  RE: Dark Mode Option

    Posted 10-03-2025 08:22

    Keen to see this eventuate. There is a lot of interest for this at my workplace.



    ------------------------------
    Deepa Galaiya
    Product Owner, Customer Interactions
    ------------------------------



  • 3.  RE: Dark Mode Option

    Posted 10-03-2025 16:36

    You mean like this?

    :-)



    ------------------------------
    George Ganahl GCCX-AI, GCP, GCSME
    Technical Adoption Champion
    Genesys
    2024 Community Member of the Year
    ------------------------------



  • 4.  RE: Dark Mode Option

    Posted 10-03-2025 16:37

    (Ok, ok...I used the Chrome Dark Mode Switcher extension to cheat a bit...)



    ------------------------------
    George Ganahl GCCX-AI, GCP, GCSME
    Technical Adoption Champion
    Genesys
    2024 Community Member of the Year
    ------------------------------

    Original Message


  • 5.  RE: Dark Mode Option

    Posted 10-03-2025 16:56
    Edited by Brian Jones 10-03-2025 16:57

    This is a much anticipated feature by several users like us (so much so that @George Ganahl installed his own solution, haha). Not surprisingly, your specific question was also asked in this thread--here's Zoltan's answer:

    @Zoltan Juricskay - Any thoughts on where this may be in the pipeline, if at all?


    ------------------------------
    Brian T. Jones | Ascension | Senior Specialist - Technology
    ------------------------------



  • 6.  RE: Dark Mode Option

    Posted 10-03-2025 17:35

    Back in 2000...everyone kept asking if we were going to add functionality to allow folks to "skin" the EIC client...drove the developer nuts...



    ------------------------------
    George Ganahl GCCX-AI, GCP, GCSME
    Technical Adoption Champion
    Genesys
    2024 Community Member of the Year
    ------------------------------

    Original Message


  • 7.  RE: Dark Mode Option

    Posted 10-03-2025 18:10

    And, yes...in 2000 it was called EIC. Which became CIC. Which became IC. Which became PureConnect. :-)



    ------------------------------
    George Ganahl GCCX-AI, GCP, GCSME
    Technical Adoption Champion
    Genesys
    2024 Community Member of the Year
    ------------------------------

    Original Message


  • 8.  RE: Dark Mode Option

    Posted 10-29-2025 10:10

    Thank you for the thread reference.



    ------------------------------
    Jake Hofer
    x
    ------------------------------

    Original Message


  • 9.  RE: Dark Mode Option

    Posted 03-09-2026 11:09

    Any update on this - would be appreciated!



    ------------------------------
    Richard Robinson
    Senior Technical Account Manager
    ------------------------------



  • 10.  RE: Dark Mode Option

    Posted 04-03-2026 08:59

    Although no exact ETA has been provided, here's the Idea you can follow: https://genesyscloud.ideas.aha.io/ideas/SSAAOB-I-28



    ------------------------------
    Brian T. Jones | Ascension | Senior Specialist - Technology | Colossians 3:23-24
    ------------------------------

    Original Message


  • 11.  RE: Dark Mode Option

    Posted 04-03-2026 01:52

    Keen to see if this gets implemented.



    ------------------------------
    Pranay Karnati
    ------------------------------



Related Content