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Dashboard -- Can I show a count of a specific wrap up code by queue?

  • 1.  Dashboard -- Can I show a count of a specific wrap up code by queue?

    Posted 30 days ago

    Can I add a wrap up code count to the dashboard for a specific queue?

    Widgets display metrics and visual information about the queues, users, wrap-up codes, flows, and flow outcomes that you choose. You can add up to seven rows of widgets, and each row can include up to seven single-cell widgets or one full-width widget. For more information about adding more rows of single-cell or full-width widgets to your dashboard, see the Change the grid size section in this article. 

    When you work with widgets, you can click the following to drill down to its corresponding performance view. 

    • Queue Name – Opens the Queue Performance Detail view for the specific queue and the selected time period.
    • Agent name – Opens the Agent performance tab associated with the selected agent.
    • Wrap-up code – Opens the Wrap-up performance summary. For this view, the wrap-up code filter applies.
    • Flow – Opens the Flow performance view associated with the selected flow.
    • Flow outcome – Opens the Flow outcome performance summary view. For this view, the flow outcome filter applies.

    I want to see booked orders as a wrap up code for one of my sales queues, but don't see a way to segment on the dashboard.


    #Other/NotSure

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    Lisa Cummings
    AdaptHealth LLC
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