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  • 1.  Dashboard error : Some data is not shown in this dashboard because you do not have permissions to view it.

    Posted 3 hours ago

    When viewing a longstanding dashboard, we receive the following error:

    When we duplicate the dashboard, making no changes, the error disappears. This suggests a core product "bug" rather than a true permissions issue. 

    Do others have this issue?

    Are Genesys aware, or can they advise?


    #Reporting/Analytics

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    David Halliday
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  • 2.  RE: Dashboard error : Some data is not shown in this dashboard because you do not have permissions to view it.
    Best Answer

    Posted 3 hours ago

    Hello David, 

    This looks like the dashboard is not behaving as expected. Please open a case with Genesys Customer Support so they can take a look at whats going on. 

    Cheers, 



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    Cameron
    Online Community Manager/Moderator
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  • 3.  RE: Dashboard error : Some data is not shown in this dashboard because you do not have permissions to view it.

    Posted 2 hours ago

    Hi Cameron, that's what we thought, but good to have it confirmed. 

    Keen to understand if others are experiencing the same issue?



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    David Halliday
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    Original Message


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