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  • 1.  Dashboard error : Some data is not shown in this dashboard because you do not have permissions to view it.

    Posted 7 days ago

    When viewing a longstanding dashboard, we receive the following error:

    When we duplicate the dashboard, making no changes, the error disappears. This suggests a core product "bug" rather than a true permissions issue. 

    Do others have this issue?

    Are Genesys aware, or can they advise?


    #Reporting/Analytics

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    David Halliday
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  • 2.  RE: Dashboard error : Some data is not shown in this dashboard because you do not have permissions to view it.
    Best Answer

    Posted 7 days ago

    Hello David, 

    This looks like the dashboard is not behaving as expected. Please open a case with Genesys Customer Support so they can take a look at whats going on. 

    Cheers, 



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    Cameron
    Online Community Manager/Moderator
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  • 3.  RE: Dashboard error : Some data is not shown in this dashboard because you do not have permissions to view it.

    Posted 7 days ago

    Hi Cameron, that's what we thought, but good to have it confirmed. 

    Keen to understand if others are experiencing the same issue?



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    David Halliday
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    Original Message


  • 4.  RE: Dashboard error : Some data is not shown in this dashboard because you do not have permissions to view it.

    Posted 4 days ago

    Hi David,

    We had the same issue; it happens when the dashboard stays open for too long. The dashboard owner was getting the error, but I wasn't. He simply closed and reopened it, and the message was gone.


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    Cindy Dallaire
    Telephony Analyst
    CAA-Québec
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  • 5.  RE: Dashboard error : Some data is not shown in this dashboard because you do not have permissions to view it.

    Posted 3 days ago

    We have run into this error when there was a change in queues.  Usually, its a queue that has been decommissioned or is no longer valid for this dashboard.  Once we remove the erroneous queue, the problem resolves.  (same thing happens if we have an agent who is no longer valid listed in the widget to the right.



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    WFM Assoc Analyst
    J&J
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