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  • 1.  Dashboard presentation/visibility

    Posted 07-27-2023 00:21
    No replies, thread closed.

    For GenesysCloud I understand that a 'dashboard user' can be used to present a dashboard.

    To display the dashboard on a Contact Centre wallboard/screen does the wallboard need to login to GenesysCloud? or would a smart TV accessing a url suffice?

    For a contact centre with multiple panels/screens do we need a dashboard user per screen even when displaying the same dashboard contents across multiple screens?

    Thanks


    #PlatformAdministration

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    Tarquin Bell
    Precision Administration Services (Pty) Ltd
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  • 2.  RE: Dashboard presentation/visibility
    Best Answer

    Posted 07-28-2023 09:28
    No replies, thread closed.

    @Tarquin Bell - For the first question, dashboard user needs to login to view the dashboard and for the second question, we strongly recommend one account per screen.

    Thanks,



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    Nikhil Ponnam
    Principal Product Manager, Genesys Cloud CX
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  • 3.  RE: Dashboard presentation/visibility

    Posted 07-30-2023 19:29
    No replies, thread closed.

    Thanks for the clarification



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    Tarquin Bell
    Precision Administration Services (Pty) Ltd
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    Original Message


  • 4.  RE: Dashboard presentation/visibility

    Posted 08-14-2023 05:13
    No replies, thread closed.

    Hi Tarquin,

    in addition to the former answers I should mention, that not every smart TV is capable of showing Genesys Dashboards. I had some troubles withe a newer generation of Samsung TVs, because they are using an own operations system, that is not allowing to download a compatible browser app. Their own browser was not compatible with genesys cloud dashboards.

    Best regards
    Christoph



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    Christoph Domaschke
    CRONBANK AG
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  • 5.  RE: Dashboard presentation/visibility

    Posted 08-14-2023 19:07
    No replies, thread closed.

    Thanks Christoph



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    Tarquin Bell
    Precision Administration Services (Pty) Ltd
    ------------------------------

    Original Message


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