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  • 1.  Dashboard Usage under Citrix VDI causes very high CPU load

    Posted 11-05-2024 03:32
    No replies, thread closed.

    Hi everyone,

    during a test setup, we recently saw very high CPU load on one dedicated Citrix server, because certain Genesys Cloud CX users had a couple of dashboards / performance views open.

    Did anyone experience similar increases in Citrix host's CPU load related to Genesys Cloud dashboard usage?

    Best,

    Sebastian


    #Reporting/Analytics

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    Sebastian Wutz
    Solution Architect
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  • 2.  RE: Dashboard Usage under Citrix VDI causes very high CPU load
    Best Answer

    Posted 11-05-2024 04:11
    No replies, thread closed.

    Usually on a refresh of data in a performance view if you have a lot of information, it can tax any CPU in order to display all the information correctly.  It comes down as a huge package that has to be interpreted and displayed.  Also, a caching mechanism is in place to allow for pagination of the views.  You will see similar with the local CPU, but with usually multiple CPUs on the motherboard or cores, you will not see such an impact.  Try giving the sessions for supervisors more CPUs in Citrix.



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 3.  RE: Dashboard Usage under Citrix VDI causes very high CPU load

    Posted 11-06-2024 10:15
    No replies, thread closed.

    Thx, Robert  - will discuss this option with the customer



    ------------------------------
    Sebastian Wutz
    Consultant
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    Original Message


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