We tried using Chromecast to send dashboards to TVs (wallboards) and failed. The cause for failure seemed to lie with the older version of Chromecast on the TVs that we couldn't update ourselves, and the Wifi connection, which is seldom 100%. Chromecast eventually (after a day or so) went into a state that it could not easily recover from. We resorted to using (inexpensive) Raspberry Pi devices with native Chrome installed and some scripts to startup Chrome and to reload it once a day. This solution has been working stably for months at a time.
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Sven Schiller
Kognitiv
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Original Message:
Sent: 03-24-2020 07:39
From: Irish Ann Reyes
Subject: Dashboard using TV
We have 5 same model TV in the contact center and open the dashboard by using the TV Google Chrome browser. However, the TV browser always crashed after we open the dashboard for about an hour.
We have applied the workaround that we actually casting the dashboard from a desktop via Chrome Cast. For some reason, client insist to have the TV itself to open the dashboard individually instead of casting from desktop. Why is the dashboard keep crashing when we open it from TV browser.
Last time the dashboard will continuously eat up the desktop or laptop RAM as long we keep the dashboard open but now it is working fine. However, the issue now is on the TV browser itself. We can leave the TV running another application for weeks and it still does not crash the application. The issue only happens when we open up the dashboard using TV Google Chrome.
Do we have documentation about highlighting the requirements for TV?
#Unsure/Other
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Irish Ann Reyes
Genesys - Employees
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