Genesys Cloud - Main

I have a dashboard question for the agent status widget.

My assumption is that the duration column is showing the active interactions time duration.

If its showing the current interaction what  does the +number underneath it represent?

I have seen the number reflecting as high as +70.

Our utilization by agent is nowhere near that.

Thanks. 

Hey Wayne, 

This means that the agent has X many more current interactions. This could be calls awaiting wrap up, emails, message, chat etc. It just shows you the first (longest) interaction the agent currently has

I have a dashboard question for the agent status widget.

My assumption is that the duration column is showing the active interactions time duration.

If its showing the current interaction what  does the +number underneath it represent?

I have seen the number reflecting as high as +70.

Our utilization by agent is nowhere near that.

Thanks.