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  • 1.  Dashboards

    Posted 09-01-2022 06:40
    No replies, thread closed.
    Hello,

    We are using PureInsights Realtime Dashboard to display call stats etc 

    To display the Dashboard we use a computer that is off the domain, connected to guest wifi, access Genesys via the browser and login with a local account. The issue that we are facing is after 24 hours the account logs out.

    I just wanted to know if this was normal that Genesys times out as we have two setups and one machine never logs out and the other does, both use the same account to login to display the dashboard.

    Currently we do have a support ticket open but i just wanted to see if anyone knows a way to keep the account logged in.

    Thanks,

    Jashen

    #Unsure/Other

    ------------------------------
    Jashen Brar
    Foxtons Limited
    ------------------------------


  • 2.  RE: Dashboards

    Posted 09-02-2022 01:57
    No replies, thread closed.

    Hi Jashen,

    We've also been trialling the PureInsights Dashboard, and had to move to a direct Genesys account/login (and not using Single Sign On) - this allowed us to keep the dashboard open and connected.

    The only other things I can think of are:

    - do you have the 'Enable Inactivity Timeout' setting turned on in your Admin > Organization Settings > Settings ?

    - if you have multiple machines/displays, you may need to have separate accounts for each machine/display (and not both use the same account at the same time)

    Cheers,



    ------------------------------
    Jeffrey
    ------------------------------



  • 3.  RE: Dashboards

    Posted 09-02-2022 04:09
    No replies, thread closed.
    Hello Jeffrey,

    Thanks for the response.

    We do have "Enable Inactivity Timeout" but this is set to 480 minutes (8 hours), as the account logs off after 24+ hours i ruled this out to be the issue.

    I have tried a different account but that was with a setup of two displays connected to one machine, one screen had the login account that im currently using for this setup and the other screen had the new account, both accounts logged out at the same time. I will try with the new account the on current setup and see if it stays logged in.

    Thanks,

    Jashen


    ------------------------------
    Jashen Brar
    Foxtons Limited
    ------------------------------

    Original Message


  • 4.  RE: Dashboards

    Posted 09-13-2022 04:13
      |   view attached
    No replies, thread closed.
    Tried a new machine, new account and new dashboard but the dashboard is still logging out, the account stays in but the dashboard is signed out. I have attached a picture, in the red box you can see the account still logged in, if i press "Log in" it will sign back into the dashboard.



    ------------------------------
    Jashen Brar
    Foxtons Limited
    ------------------------------

    Original Message


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