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  • 1.  Dashboards and Wallbaords

    Posted 12-28-2021 15:49
    No replies, thread closed.
    Currently we display dashboards on large screen TV's in our call center. We also display company information on the TV's. Not sure how we did this and the person who set them up is no longer with with us.  We are using a software package named UCView that allows us to have the screens rotate between the dashboards and company information.

    We are having issue with the current configuration and we are looking to replace it. 

    Thanks in advance for your suggestions.
    #Reporting/Analytics

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    Ben Marthin
    Vehicle Service Group, LLC
    Genesys Cloud Go Live: 7/2019
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  • 2.  RE: Dashboards and Wallbaords

    Posted 12-28-2021 20:22
    No replies, thread closed.
    HI Ben

    I haven't seen or done anything with UCView so hopefully someone else here has.  Having said that, what I have done in the past is get a Chrome plugin that allows for rotation between browser tabs.  So depending on what you actually want to cycle, it could be "simple" or complicated.  I forget the name of the Chrome plugin I used but if you check out the store you'll probably come across one or two.  Be sure to read the reviews though :)

    Having said all of that, if this UCView you're using is a paid product, couldnt you go to them for support?  Really depends on what it is you're having problems with.


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    Vaun McCarthy
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    Original Message


  • 3.  RE: Dashboards and Wallbaords

    Posted 01-04-2022 11:34
    No replies, thread closed.
    Thanks Vaun.

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    Ben Marthin
    Vehicle Service Group, LLC
    Genesys Cloud Go Live: 7/2019
    ------------------------------

    Original Message


  • 4.  RE: Dashboards and Wallbaords

    Posted 01-03-2022 07:09
    No replies, thread closed.
    Hi Ben, if you are looking for wallboard replacement solution to display Genesys Cloud metrics and cycle through screens based on time as well as configurable metric based threshold actions, we provide one via AppFoundry https://appfoundry.genesys.com/filter/genesyscloud/listing/756f12f8-4163-452a-aa8f-8e6cfab543d2 

    Regards
    Hichem

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    Hichem AGREBI
    hichem.agrebi@cc-expertise.com
    CC-Expertise Ltd
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    Original Message


  • 5.  RE: Dashboards and Wallbaords

    Posted 01-04-2022 11:33
    No replies, thread closed.
    Thanks Hichem, we will take a look at it.

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    Ben Marthin
    Vehicle Service Group, LLC
    Genesys Cloud Go Live: 7/2019
    ------------------------------

    Original Message


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